At Laylat, we are committed to providing high-quality products and a refined shopping experience. Due to the nature of our products, please read the following exchange and return policy carefully:

First: Exchange Conditions

• Customers may request an exchange within 48 hours from the date of receiving the order.
• The product must be:
• Unused
• Unwashed
• In its original condition
• Inside the original packaging with all labels attached
• The customer bears the shipping cost in case of exchange, unless the mistake is from Laylat.
• Exchange is subject to the availability of the replacement product.

Second: Return Conditions

• Cash refunds are not accepted except in the following cases:
• A clear manufacturing defect
• Receiving a product different from the order

If the return request is approved:

• The customer will be compensated with store credit for future use
• Or the product will be exchanged with a similar item

Third: Non-Exchangeable and Non-Returnable Products

• For hygiene reasons, the following products cannot be exchanged or returned:
• Bedding sets or sleep sets after being opened or used
• Customized or embroidered products

Fourth: How to Submit a Request

• Please contact us within the specified period through:
• Direct messages
• Or the official email

Please include:

• Order number
• Clear photos of the product, if there is an issue

Fifth: Important Notes

• Laylat reserves the right to reject any request that does not meet the conditions mentioned above.
• Any delay in reporting after the specified period will result in the loss of the right to exchange or return.